top of page

PRIVACY POLICY

A LEGAL DISCLAIMER

Effective Date: 1st August 2025
 

Soullar (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, purchase from us, or use our services.

By using our website or working with us, you agree to the terms of this Privacy Policy.

​

1. What We Collect

​

We may collect the following types of personal information:

  • Name, email address, phone number, and business details

  • Payment and billing information (processed via third-party providers like Stripe or PayPal)

  • Website activity (e.g. pages visited, time spent, clicks)

  • Any information you voluntarily provide via forms, email, or client portals (e.g. Notion, Typeform, Telegram)

We do not store credit card information directly.

​

2. How We Use Your Information

​

We use your information to:

  • Provide and deliver services to you

  • Communicate about your project or order

  • Send invoices and process payments

  • Respond to inquiries and provide support

  • Improve our website and services

  • Send occasional updates, marketing emails, or resources (you can unsubscribe any time)

​

3. How We Store and Protect Your Data

​

We store your data securely using password-protected systems like Notion, Google Workspace, and Stripe. We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

While no method is 100% secure, we follow industry best practices to keep your data safe.

​

4. Sharing Your Information

​

We do not sell or rent your personal information. We may share your data with trusted third-party service providers that help us run our business, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Scheduling tools (e.g. Calendly)

  • Email platforms (e.g. Flodesk, ConvertKit, Gmail)

  • Project and communication tools (e.g. Notion, Telegram)

These providers only receive the minimum information needed and are required to keep it confidential.

​

5. Cookies & Tracking

​

Our website uses cookies and similar technologies to:

  • Improve performance

  • Track traffic and analytics

  • Remember preferences

You can manage cookie settings in your browser. Third-party tools like Google Analytics may also collect anonymous data about your session.

​

6. Your Rights

​

You can:

  • Request access to your personal data

  • Ask us to correct or delete your data

  • Withdraw consent for us to use your information

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if needed

To exercise any of these rights, contact us at the email below.

​

7. International Clients

​

If you're located outside Australia (including the EU/UK), we process your data in accordance with applicable data protection laws, including the GDPR. By working with us, you consent to your data being transferred and processed in Australia.

​

8. Changes to This Policy

​

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our website or services after changes means you accept the updated policy.

​

9. Contact Us

​

Got questions about your privacy or this policy?

Soullar Agency
Email: helllo@soullar.com.au
Location: Melbourne, Victoria, Australia 

bottom of page